Refund Policy

At Victory Motorsports USA, we want our customers to be completely satisfied with their purchases. If you are not satisfied with your purchase, we offer a refund policy outlined below.

Eligibility for a Refund

To be eligible for a refund, the following conditions must be met:

The item must be unused and in the same condition as when it was received
The item must be returned within [Insert Timeframe] of receipt
The item must be returned with the original packaging and any included accessories
The item must be purchased directly from [Insert Company Name]. If the item was purchased through a third-party retailer, please refer to their refund policy

Process for a Refund

To initiate a refund, please follow these steps:

Contact our customer support team at (909) 910-6981 and provide your order number and reason for return
We will provide you with a return authorization number and instructions for returning the item
Pack the item securely in the original packaging and ship it to us at the provided address
Once we receive the returned item, we will inspect it and issue a refund to the original payment method within 24-48 hours

Please note that we do not cover the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance.

Exchanges

If you wish to exchange an item, please follow the refund process outlined above and place a new order for the desired item.

Refunds for Sale Items

Sale items are eligible for refunds, but the refund amount will be based on the sale price of the item.

Refunds for Gift Items

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If you have any questions or concerns about our refund policy, please contact us at (909) 910-6981